Access Bookings

From the creators of Alice's Adventures Underground,
Les Enfants Terribles and ebp with Madame Tussauds
presents

The Game's Afoot
The Game's Afoot

Access Bookings


The Game’s Afoot is going to offer every visitor a unique theatrical experience. No two people will have the same experience as it is down to the audience member to search for clues, interview suspects and solve the case.

In order to make this experience as special as possible, if you have any access requirements, we will need to guide you through both the booking process and provide you with instructions on what to do on the day of your performance.

Please read further information below on the accessible performance options available.

 

Ticket Price

There are no concessions on the ticket price, but for each access ticket sold we will provide a complimentary carer ticket.

 

To Make a Booking

If you wish to make an access booking, please contact our team by email on sherlock@ebplive.co.uk or you can call the access team on 0844 248 1322. Unfortunately access tickets cannot be booked online. Please note we need at least 48 hours’ notice to book in access tickets due to the nature of the show and so we can provide adequate support within the show.

Please provide as much information as possible on your access requirements in order to ensure that your visit is as enjoyable as possible.

 

On the day of the show

For all of our visitors, arrival time is no later 15 minutes prior to your performance time. Please make yourself known to any member of the Front of House team who will direct you to the commencement of your performance.

 

Wheelchair Users

Madame Tussauds is accessible to both wheelchair users and those with limited mobility. However, due to the limitations of the building, wheelchair places will be limited to one guest per performance slot, subject to availability.

For guests with Limited Mobility, there will be no seating during the performance and you will be standing for the entire experience. Please speak to our dedicated team to ensure we can provide the right support on the night and to ensure we are able to accommodate any accessories you may require.

All access tickets need to be booked 48 hours in advance, please contact our dedicated team to book these in.

If you wish to make an access booking, please email our team on sherlock@ebplive.co.uk or you can call the access team on 0844 248 1322. 

Lines are open from: 

Monday – Friday from 09:00 to 19:00
Saturday from 09:00 to 16:00
Sunday from 10:00 to 16:00

 

Audio Described Performances

Unfortunately due to the nature of the show, we will not be able to provide an audio described performance.

However, even though we cannot provide any access facilities or support on the night, The Game’s Afoot is a multi-sensory treat and if you would like to attend, please contact our access team.

You can reach this team on email at sherlock@ebplive.co.uk, or by phone on 0844 248 1322, and book in your access and complimentary carer ticket.

The booking line is open from:

Monday – Friday from 09:00 to 19:00
Saturday from 09:00 to 16:00
Sunday from 10:00 to 16:00

For Health and Safety requirements, we do require a carer to accompany you through Madame Tussauds.

 

BSL Interpreted Performances

Unfortunately due to the nature of the show, we will not be able to provide a BSL performance.

Unfortunately, we will not be able to provide BSL performances due to the individual journey audiences experience in each performance.

However, even though we cannot provide any access facilities or support on the night, The Game’s Afoot is a multi-sensory treat and if you would like to attend, please contact our access team.

You can reach this team on email at sherlock@ebplive.co.uk, or by phone on 0844 248 1322, and book in your access and complimentary carer ticket.

The booking line is open from:

Monday – Friday from 09:00 to 19:00
Saturday from 09:00 to 16:00
Sunday from 10:00 to 16:00

For Health and Safety requirements, we do require a carer to accompany you through Madame Tussauds.